This Privacy Policy explains how juancasino collects, uses, stores, and protects the personal information of players and visitors on the juancasino platform. Please read it carefully before creating an account.
Last updated: 5 June 2026 | Effective immediately upon publication
This Privacy Policy ("Policy") is issued by juancasino ("the Company," "we," "us," "our"), the operator of the online gaming platform accessible at https://juancasino.co and all associated subdomains and mobile interfaces (the "Platform"). This Policy applies to all registered players, prospective registrants, and visitors to the Platform.
juancasino is committed to safeguarding your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where applicable, the Company also observes internationally recognized data protection principles.
By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the Platform immediately.
Note: This Policy is to be read in conjunction with juancasino's Terms & Conditions, which are incorporated by reference.
juancasino collects personal data through several channels: directly from you during registration, account management, and customer support interactions; automatically through your use of the Platform; and from authorized third-party verification and payment service providers. The categories of personal data we collect include:
Identity Data:
Contact Data:
Financial Data:
Technical Data:
Gaming Activity Data:
Communications Data:
juancasino processes your personal data only for specified, legitimate purposes. The primary purposes for which your data is used are:
juancasino processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:
juancasino does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for the specified purpose:
All third-party processors engaged by juancasino are contractually bound to process your personal data solely for the specified purpose and in accordance with applicable data protection law.
juancasino uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session state, and analyse usage patterns. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform. Withdrawing consent for marketing cookies will not affect the delivery of Platform services.
juancasino retains your personal data for as long as your account remains active and for such further period as is required by applicable law or legitimate business necessity. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
juancasino implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While juancasino takes all reasonable steps to protect your data, no system is completely immune to security threats. You are encouraged to use a strong, unique password for your juancasino account and to enable two-factor authentication from your account settings.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juancasino:
To exercise any of these rights, contact juancasino's Data Protection Officer via the support email listed in Section 13. We will respond to verified requests within fifteen (15) business days.
The juancasino Platform is strictly intended for adults aged 21 years and above in compliance with PAGCOR regulations. juancasino does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual below the minimum age, that account will be immediately closed, all funds forfeited in accordance with our Terms & Conditions, and all associated personal data deleted or anonymized.
If you are a parent or guardian and believe that a minor has registered on juancasino, please contact our support team immediately via live chat or the support email in Section 13.
Some of juancasino's third-party service providers — including game software vendors and cloud infrastructure providers — may process personal data outside the Republic of the Philippines. Where such transfers occur, juancasino ensures that appropriate safeguards are in place in accordance with NPC requirements, including contractual data protection clauses that impose equivalent obligations on the receiving party.
juancasino will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without lawful authority.
juancasino reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Where changes are material, registered players will be notified via the email address on file or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the effective date of any update constitutes your acknowledgement of the revised Policy. We recommend reviewing this Policy periodically.
For data privacy inquiries, requests to exercise your rights under the Data Privacy Act, or to report a data protection concern, please contact juancasino's Data Protection Officer:
support@juancasino.co
Please include "Data Privacy Request" in the subject line of your email and provide sufficient information to identify your account. We will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days.
For unresolved complaints, you may contact the National Privacy Commission (NPC) of the Philippines. juancasino cooperates fully with all NPC inquiries and investigations.
Six ways juancasino protects your personal data every day.
Every connection between your device and juancasino is encrypted via Transport Layer Security. Your login credentials, personal data, and payment information cannot be intercepted in transit.
juancasino's data practices are built around Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and maintain a designated Data Protection Officer.
juancasino does not sell, rent, or broker your personal data to third parties for their own marketing purposes. Your information is used solely for the purposes described in this Privacy Policy.
This Privacy Policy clearly documents every category of data collected, every purpose it is used for, and every third party it may be shared with. No hidden processing — what you read here is what we do.
Access, rectification, erasure, portability, objection — juancasino respects and processes all data subject rights requests under the Data Privacy Act within the mandated timeframes.
juancasino does not retain your data indefinitely. Defined retention schedules apply to each data category, and data is securely deleted or anonymized upon expiry of the applicable retention period.
Your personal data is protected. Your games are certified fair. Your GCash withdrawals clear in 1–2 hours. juancasino is built for Filipino players who expect better. 21+ only. Play responsibly.